Description
By (author) Joly, Hubert; With Lambert Caroline Description
A Wall Street Journal Bestseller
Named a Financial Times top title
How to unleash “human magic” and achieve improbable results.
Hubert Joly, former CEO of Best Buy and orchestrator of the retailer”s spectacular turnaround, unveils his personal playbook for achieving extraordinary outcomes by putting people and purpose at the heart of business.
Back in 2012, “Everyone thought we were going to die,” says Joly. Eight years later, Best Buy was transformed as Joly and his team rebuilt the company into one of the nation”s favorite employers, vastly increased customer satisfaction, and dramatically grew Best Buy”s stock price.Joly and his team also succeeded in making Best Buy a leader in sustainability and innovation.
In The Heart of Business, Joly shares the philosophy behind the resurgence of Best Buy: pursue a noble purpose, put people at the center of the business, create an environment where every employee can blossom, and treat profit as an outcome, not the goal.
This approach is easy to understand, but putting it into practice is not so easy. It requires radically rethinking how we view work, how we define companies, how we motivate, and how we lead. In this book Joly shares memorable stories, lessons, and practical advice, all drawn from his own personal transformation from a hard-charging McKinsey consultant to a leader who believes in human magic.
The Heart of Business is a timely guide for leaders ready to abandon old paradigms and lead with purpose and humanity. It shows how we can reinvent capitalism so that it contributes to a sustainable future.
Description
A Wall Street Journal Bestseller
Named a Financial Times top title
How to unleash “human magic” and achieve improbable results.
Hubert Joly, former CEO of Best Buy and orchestrator of the retailer”s spectacular turnaround, unveils his personal playbook for achieving extraordinary outcomes by putting people and purpose at the heart of business.
Back in 2012, “Everyone thought we were going to die,” says Joly. Eight years later, Best Buy was transformed as Joly and his team rebuilt the company into one of the nation”s favorite employers, vastly increased customer satisfaction, and dramatically grew Best Buy”s stock price.Joly and his team also succeeded in making Best Buy a leader in sustainability and innovation.
In The Heart of Business, Joly shares the philosophy behind the resurgence of Best Buy: pursue a noble purpose, put people at the center of the business, create an environment where every employee can blossom, and treat profit as an outcome, not the goal.
This approach is easy to understand, but putting it into practice is not so easy. It requires radically rethinking how we view work, how we define companies, how we motivate, and how we lead. In this book Joly shares memorable stories, lessons, and practical advice, all drawn from his own personal transformation from a hard-charging McKinsey consultant to a leader who believes in human magic.
The Heart of Business is a timely guide for leaders ready to abandon old paradigms and lead with purpose and humanity. It shows how we can reinvent capitalism so that it contributes to a sustainable future.
Review quote
Named one of the Best Books of the Year by Bloomberg
“This is one of those candid books about life at the top that you will want to read for its own magic.” — The Institute of Leadership and Management Edge magazine
“Hubert Joly is one of my business heroes. …A new age of business requires a new approach to leadership…To understand the new model, read this book.” — Alan Murray, FORTUNE
“Joly, former CEO of Best Buy, debuts with a striking call to act
